Services

Merchant services

The company that moves card payments from your customers to your bank, and the fees it takes along the way.

Last updated: 2026-10-26

Who it is for

Businesses with 20 or more employees that take cards in person, online or over the phone, and want to understand what they pay.

How it works

  • When a customer pays by card, the processor sends the payment through the card network and the customer’s bank, then deposits the money in your account.
  • The fee on each sale has two parts: interchange, set by the card networks and paid to the customer’s bank, and the processor’s markup.
  • Processors price that markup in a few ways. Flat rate charges one rate for every card. Interchange-plus shows interchange and markup separately. Tiered sorts cards into buckets with different rates.
  • Terminals and point-of-sale software are bought, leased or included. Read the terms for each.

What to bring to the call

  • Your last three monthly processing statements.
  • Your current contract, including any equipment lease.
  • How your customers pay: in person, online, by phone or on invoice.

Questions owners ask

What is interchange?

The part of each card fee set by the card networks and paid to the bank that issued the customer's card. The processor adds its own markup on top.

What does interchange-plus pricing mean?

You pay the interchange on each card, plus a markup the processor sets and shows separately on your statement.

Can I leave my current processor?

Usually, but check your contract for its length and any early termination fee first. Leased card terminals can carry their own contract.

What should I ask a new processor?

How it prices each kind of card, every monthly and per-transaction fee, whether the rate can change, and what it takes to leave.

Does the processor hold my money?

It deposits card payments into your bank account on a schedule. Ask how long deposits take and whether any part is held back.

Three roofers are silhouetted on the roof ridge of a house against a yellow evening sky, one carrying a long-handled fork tool on his shoulder.

Bring your questions.Talk them through with an advisor.